Användarvillkor

 

Generel information

Bruun & Stengade A/S

CVR-nr. 28655592

Adress:

Sankt Annæ Plads 11, 3.

1250 Copenhagen K

Denmark

Email: webshop@bruunogstengade.dk

Telefone: +45 44 64 60 90

Payment

You have the options to pay with all types of VISA and Mastercard, and Apple Pay. We do not charge any card fees. The amount will be deducted from your card when the package has been shipped.

Delivery information

Depending on your choice, we ship orders with either PostNord or FedEx. 

Shipping rates:

  • Delivery to parcel shop via PostNord 2-3 days: 59,-

  • Home delivery via FedEx 2-3 days: 120,-

  • Express delivery with FedEx 1-2 days: 200,-

For orders over 999,- we offer free shipping to a PostNord parcel shop.

You can expect a 2-5 days delivery time within weekdays. Please note that delays can occur during major trading days, e.g. Black Friday.

Right of cancellation

You have 14 days to cancel when shopping with us.

The right of cancellation expires 14 days after the day you received the product(s). If you ordered multiple products at once, and they are delivered separately the 14 days will count after the last received package.

The right of cancellation means that you have 14 days from receiving the package(s) to let us know that you have regretted the purchase. You can inform us by email to webshop@bruunogstengade.dk or make use of our return portal. Please indicate your order number and items you wish to cancel your purchase of.

You can not cancel the purchase by refusing to receive the package(s) without notifying us at the same time.

Withdrawal Form

This form is to be filled out and returned only if the right of withdrawal is exercised

- To Bruun & Stengade A/S: Sankt Annæ Plads 11, 3. 1250 Copenhagen K, Denmark. E-mail: webshop@bruunogstengade.dk

- I/we (*) hereby give notice that I/we (*) wish to exercise the right of withdrawal in connection with my/our (*) contract of sale for the following goods (*)/provision of the following service (*)

- Ordered on (*)/received on (*)

- Consumer's name (Consumers' names)

- Consumer's address (Consumers' address)

- Consumer's signature (Consumers' signatures) (only if the contents of the form are communicated on paper)

- Date

(*) Delete as appropriate

Cancel parts of the purchase

If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order. Please note that you will not be reimbursed for shipping costs if you regret part of your purchase.

Return

Once you have notified us that you want to cancel your purchase, you have 30 days to send the item(s) back to us. You must pay for the package to be returned, and you are responsible if damage occurs during transport. The cost of returning the item(s) is 79 SEK by use of our return portal. If you do not use our return portal, we cannot guarantee the price of the return shipping, and you must expect the costs to be significantly higher.

The condition of the item(s) when returning

If the item(s) has lost value and it is because of unnecessary usage by you to determine the item’s nature, properties, and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item(s), and in some cases, it may mean that you only get the shipping costs back. We recommend that you send the item back in its original packaging. If the original packaging is missing, it may lead to a decrease in the value of the item(s).

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day we have received your message that you want to cancel the purchase.

We will refund the money with the same means of payment that you used for the purchase unless we have agreed otherwise.

We can withhold the payment until we have received the item(s) unless you send us proof of having returned it.

The package should be sent to:

Bruun & Stengade A/S

Literbuen 10

2740 Skovlunde

Denmark

We only accept packages that are sent directly to the address.

Other

Purchase of Gift Card

The gift card will be sent to you via email after completing the purchase. If you have not received the gift card within 5 hours (please check your spam folder), send us an email at webshop@bruunogstengade.dk with your order number and the email address you used for the purchase.

The gift card is valid for 3 years from the date of issue. The gift card can only be used online at www.bruunstengade.se

Redemption of gift card

If you wish to redeem the amount on your gift card, please contact our customer service at webshop@bruunogstengade.dk and inform them that you would like to redeem the gift card. Please provide the following:

  • The name used when purchasing the gift card
  • The last 4 characters of the gift card code

If you wish to redeem a gift card before the expiration of the validity period, an administration fee of 50,- will be charged and deducted from the amount.

Please note that we only redeem gift cards that have been issued against payment. This means that gift cards, such as those given as compensation or won in a competition, cannot be redeemed for cash.

You can read more about the redemption of electronic gift cards here.

Right of complaint

When you shop with us as a consumer, the rules of the Purchase Act apply to purchases of goods.

This means that you have the right to make a complaint for 36 months.

If your complaint is justified, it means that you can either have the item repaired, exchanged, the money back, or a reduction in the price, depending on the specific situation.

You must complain within a "reasonable time" after you have discovered the error. If you complain within two months after the error is discovered, the complaint will always be timely.

To complain, please send us a description and photos of the error to reklamation@bruunogstengade.dk, and we will process your complaint as soon as possible.

In some cases, we will ask you to send the item(s) back to us. If the complaint is justified, we will refund your (reasonable) shipping costs. The item(s) must always be sent back in proper packaging. Also, remember to get a receipt for shipping so we can reimburse your shipping costs.

The package should be sent to:

Bruun & Stengade A/S

Literbuen 10

2740 Skovlunde

Danmark

We only accept packages that are sent directly to the address.

When you return the item(s), please enclose a detailed description of the problem.

Right of appeal

If you as a consumer want to complain about your purchase, you must contact webshop@bruunogstengade.dk. If we do not succeed in finding a solution, you can send a complaint to the EU-Commissions online right of appeal port: http://ec.europa.eu/od

Terms & Conditions were updated the 23.05.2025.